Whenever a watch dies for no reason or functions and features are inaccurate or mal functioning the cause needs to be identified. Our Technician performs diagnostics procedures that indicate what repairs are necessary.
The cost of troubleshooting is $12.50, so please enclose a check or money order for that amount.
Our Technician will contact you with an estimate and obtain your authorization to perform the repair after he troubleshoots the watch. At that time you can provide credit card payment. We also accept Money Orders and Cashiers Checks. Personal checks are accepted, however cleared before the watch is sent back.
The Troubleshooting fee will be credited toward the repair cost. The troubleshooting fee is not refundable if the watch is non-repairable or if you do not want the watch repaired.
Return delivery is $6.25 in the US and $15 to other countries.
Please click on the REPAIR FORM tab on the home page. Fill out the information required, cut off the mailing label and affix it to your package. Be sure to make a copy for your records.
All work is guaranteed for 12 months.
PLEASE CLICK HERE TO VIEW AVAILABLE WATCHES AND WATCHBANDS.